Privacy policy
What we collect
When you buy a license, subscribe to support, or contact us, we collect the personal information needed to do business with you: name, company name, email address, phone number, your Odoo instance ID, and payment information.
Oduist modules report basic diagnostics to us so we can keep them working: features used, usage statistics, and errors or bugs, along with device details such as operating system and IP address.
Where your communications data lives
Oduist modules run inside your own Odoo instance and connect to communications providers (Twilio, OpenAI, ElevenLabs) through your own accounts and API credentials. Call recordings, messages, transcripts, and AI analysis results are stored in your Odoo database and in your provider accounts. They are not transmitted to, stored by, or readable by Oduist.
How we use personal information
- Providing and improving the products and support you pay for.
- Processing transactions and license activations.
- Answering support requests.
- Marketing communications, only according to your stated preferences.
- Fraud prevention.
Sharing
We do not sell your personal information. Third-party service providers may receive data strictly for business purposes (payments, infrastructure) under confidentiality agreements.
International transfers
Data may be processed outside your jurisdiction, where data protection laws may differ. We apply the same protections regardless of where processing happens.
Contact
Questions about this policy: team@oduist.com or +372 641 0562 (06:00–18:00 UTC).